Puddle Jumpers products come with the following terms and conditions.
Returns Policy
Puddle Jumpers guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by New Zealand Consumer Guarantees Act 1993.
Whenever possible, Puddle Jumpers will repair or replace any damaged or faulty goods, providing the damage is not caused through misuse. If repair or replacement is not possible, a full refund will be issued for the value of the damaged or faulty goods including the cost of postage and packaging. This does not include normal wear and tear and is providing items have been used for the purpose in which they were intended and washing instructions have been followed correctly.
Please return the item to the stockist from which you purchased it or contact us directly.
Puddle Jumpers online adheres to a full refund or exchange policy on all items should the goods you receive not meet your requirements and if they returned within 7 days. The items retuned MUST be unused, unwashed and in their original undamaged packaging with swing tags attached
SALE ITEMS: Returns or exchanges are not accepted on sale items, other than for a faulty product.
IMPORTANT: All returns should be sent to Puddle Jumpers, 37 Forest Park Drive, Blenheim 7201.
Please print and complete the returns form and include with the items you are sending back. Refunds and exchanges can not be processed unless this form has been completed, including credit card details.
Return to the top
Delivery Policy
We make every effort to keep the cost of delivery as low as possible for our customers, delivery method is dependant on the delivery location and the volume of the order. We will use one of the following methods: NZ Post and Post Haste couriers.
We endeavor to process & ship your order within 24 hrs of receiving it and you will be contacted if there is any delay in dispatching your goods. Please see the chart below for estimated delivery times. Please note, this is a guide only and delivery times may vary.
This applies for New Zealand only - for overseas rates please contact us directly by email.
Destinations and estimated delivery times:
- South Island, 1-3 working days
- North Island, 2-4 working days
- Rural Delivery, 3-5 working days
Cost of delivery
The cost of delivery in New Zealand varies depending on the weight, size and combination of items ordered this is calculated per item as you add items to the shopping cart. If you want to check shipping cost before ordering you can add items to your cart with no commitment to purchase.
Return to the top
Privacy Policy
Any personal information that is provided by the user of this website is retained by merchant for the purposes of contact and shipping only and will not be distributed to third parties.
Return to the top
Secure Payment Policy
Puddle Jumpers uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.
- Payments are processed in real-time.
- Puddle Jumpers does not have access to your full card number, this credit card payment is secured by DPS.
- DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre.
- DPS Payment Express Software is certified with over 200 banks globally.
- The transaction on your cardholder statement will be identified by the trading name Puddle Jumpers.
Visit
www.paymentexpress.com for more info on online credit card payments.
Return to the top