Puddle Jumpers > Customer Service > FAQs

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Puddle Jumpers FAQs

Are your products waterproof?

Please refer to our fabric specifications page.

Can they be worn in the snow?

Yes. Puddle Jumpers Originals and Extreme garments can be worn with thermal underwear or clothing underneath or the microfleece lined garments can be worn alone, our new Extreme range is specifically designed for snow play and skiiing and comes in light weight Dryshell and Thermo lined.

How do I clean Puddle Jumpers?

Our garments are machine washable, but you should avoid strong detergents and frequent washing as the waterproof qualities of the fabrics can break down over time. If they are muddy you should simply let the mud dry and shake it off. 

Should I purchase a size larger so my child can grow into it?

No! Our products are generously sized and are designed to fit your child for around 2 years, you should check the sizing guide and buy the size we have recommended. 

I have found a really great product on your website but how do I buy?

You can now buy Puddle Jumpers clothing on this website. Payment can be may via credit or debit card through our DPS secure payment gateway. You can visit our online shop here. We can also send overseas and gift wrap - contact Lucy direct for options.

What if I want a different size or colour once I receive my order?

No problem - just contact us with the changes and post them back - we will make the changes as long as we have the stock. 

Should I go for Extreme or Original Jacket? 

This really is personal choice but if you plan on being in the rain a lot or up the mountain the Extreme would suit better. The Extreme Backpack Jacket is also great for warmer climates that have showers and wind but you may not need the fleece lining warmth of the Original Range Jacket. The Orignal Jacket is a great all purpose jacket.
 
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Testimonials

We received the order so quickly! Our son stayed warm and dry up the mountain and the mittens were perfect. He looked so cute too! Thanks 

Nicola - Auckland

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